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Frequently asked questions
Everything about cash on delivery, delivery times, exchanges and caring for your jewelry.
How does cash on delivery work?
Place your order on the website or on WhatsApp. We call you to confirm it, then send it with our courier. You pay the rider in cash when the parcel reaches you. There is no advance payment.
How long does delivery take?
Delivery usually takes 3 to 5 working days after we confirm your order. Smaller towns and remote areas can take a little longer, and so can busy times like Eid.
How much is delivery?
Delivery is Rs 250 per order, and free on orders of Rs 3,000 or more. You see the exact amount before you place your order.
Do you deliver to my city?
We deliver all over Pakistan. If your city or town is not in the list at checkout, choose Other and type its name.
Is the jewelry real gold or silver?
No. Our pieces are fashion jewelry with a gold, silver or rose gold tone finish. Pieces marked stainless steel on their product page resist tarnishing and suit daily wear.
How do I look after my jewelry?
Put your jewelry on after perfume, lotion and makeup, and take it off before bathing, swimming or exercise. Wipe it with a soft dry cloth and store each piece on its own in a pouch or box so it does not scratch.
What if I am not sure about a ring size?
Message us on WhatsApp before you order and we will help you check the size of the ring you like.
Can I exchange a piece?
Yes. Tell us within 7 days of delivery. The piece must be unworn and in its original packaging. Faulty or wrong items are replaced at no cost.
Can I change or cancel my order?
Yes, as long as it has not been dispatched. Tell us when we call to confirm, or message us on WhatsApp with your order number.
Can I order on WhatsApp instead?
Of course. Every product page has an Order on WhatsApp button that sends us the piece you want. We confirm the details with you in the chat.
More detail in our shipping policy and exchange and returns policy.