Shipping policy

Where we deliver

We deliver to cities and towns all over Pakistan through our courier partners.

Confirming your order

After you place an order we call the mobile number you gave us to confirm it before dispatch. If we cannot reach you after a few tries over two days, we may cancel the order. You can also confirm by replying on WhatsApp.

Delivery time

Orders usually arrive in 3 to 5 working days after we confirm them. Smaller towns, remote areas, public holidays and busy periods such as Eid can add a few days.

Delivery fee

• Delivery is Rs 250 per order.
• Delivery is free on orders of Rs 3,000 or more.
• The delivery fee is shown at checkout before you place your order.

Paying on delivery

You pay the rider in cash when your parcel arrives. Please keep the exact amount ready, as riders may not carry change.

Tracking

Once your order is dispatched we share the courier tracking number with you by WhatsApp or SMS.

Refused or undelivered parcels

Please only order if you plan to accept the parcel. Each returned parcel costs us delivery both ways, so we may ask for advance payment on future orders from numbers that refuse deliveries more than once.

Damaged parcels

If your parcel arrives damaged or something is missing, message us on WhatsApp within 48 hours with photos and your order number and we will put it right. See our exchange and returns policy.