Exchange & returns

Exchanges

If a piece is not quite right, you can exchange it for another piece of the same or higher price. Tell us within 7 days of delivery.

• The piece must be unworn, undamaged and in its original packaging.
• For hygiene reasons, earrings can only be exchanged if they are faulty or not what you ordered.
• If you choose a higher priced piece, you pay the difference on delivery.
• For change of mind exchanges, you cover the delivery cost both ways.

Faulty or wrong items

If your piece arrives broken, faulty or different from what you ordered, message us on WhatsApp within 48 hours of delivery with your order number and clear photos or a short video. We will replace it at no cost to you, including delivery.

Refunds

Because orders are paid in cash on delivery, we offer exchanges rather than refunds. If a faulty piece cannot be replaced because it is out of stock, we refund the price of that piece by bank transfer, JazzCash or Easypaisa within 7 working days of receiving it back.

What is not covered

• Normal wear over time, such as fading of the finish on fashion jewelry.
• Damage from water, perfume, chemicals or rough handling.
• Pieces that have been worn, altered or are missing their packaging.

How to request an exchange

Message us on WhatsApp or email with your order number and the piece you would like to exchange. We will tell you how to send it back. See contact details.